What is the shelf life on your products?
Our Luxurious Chocolate Brownies, Magnificent Millionaire Shortbread & Extravagant Chocolate Tiffin (“Sweet Treats”) will all stay fresh for 2 weeks when sealed.
We recommend keeping Millionaire Shortbread and Tiffin refrigerated once unwrapped and storing all three in an airtight container and consuming within 3 days of opening.
Our retail customers can expect a minimum of 6 months’ shelf-life remaining on delivery of Mini Savoury Biscuits, Crumbs & Toppings & Artisan Toasts. Like our Sweet Treats assortment, once opened, all should be stored in an airtight container and consumed within 3 days.
As we use only the finest ingredients and no preservatives, our Artisan Cakes will stay fresh for up to 7 days if stored in an airtight container on opening, but they can be frozen for up to 3 months if sealed.
Can you freeze any of the products?
Yes. You can freeze our Sweet Treats range (Brownies, Millionaire Shortbread, and Tiffin) and Artisan Cakes (Lemon Drizzle, Carrot, Banana & Chocolate Cakes) for up to 3 months. Simply de-frost individually (or as required) at room temperature and they will be delicious for eating.
What are ‘Letterbox’ Brownies?
‘Letterbox’ Brownies simply refers to the method of delivery. (i.e., to brownies that can be posted directly through your letterbox!)
Belle & Wilde can transport its full range of products directly to your door via a fully tracked courier service or through the letterbox with Royal Mail.
When will my order arrive?
Royal Mail are the carrier of choice for all ranges apart from our Artisan Cake selection. This is due to the delicate nature of the product and shorter shelf life, so a fully tracked courier service is used for these deliveries.
Belle & Wilde use Royal Mail 1st Class post (cost quoted per order). Deliveries should be made the next working day. Orders are despatched on the same day up until 2pm.
Do you deliver Internationally?
Unfortunately not. We currently deliver to the UK only.
What ingredients do you use? Do you use Palm Oil?
All ingredients, nutritional information and allergens are clearly captured on both product packaging and this website.
We do not use Palm Oil in any of our products.
Are your products safe for Coeliacs?
Yes, they are! We don’t use gluten in any of our products. The entire Belle & Wilde production facility is gluten-free.
Are your products suitable for Vegetarians/Vegans?
All our products are suitable for vegetarians; we even use vegetarian parmesan! Some of our cakes are suitable for vegans; specifically our carrot, banana & chocolate variants.
Do you do a discount for large orders?
Whilst we like to think that Belle & Wilde already offers great value for money, we’re always interested in assisting our loyal customers, so please contact us at hello@belle-wilde.com to discuss your specific requirements.
Can I order for a calendar date in the future?
You certainly can – Please e-Mail hello@belle-wilde.com to arrange a later date as soon as you place your order.
Is your packaging recyclable?
Yes – all our packaging is fully recyclable and we are members of OPRL (The On-Pack Recycling Label); an agency that assists businesses and helps consumers recycle and reuse packaging better and more often.
Can I become a stockist?
Of course! We have a link to our
FAIRE page here that entitles you to sign up & you’ll get £100 off your first order, plus free shipping with us for an entire year.
Alternatively, if you would prefer to order from us directly, you can e-Mail hello@belle-wilde.com.
Can I get a refund?
Unfortunately not. As our products are fresh baked and perishable, we are unable to accept returns or offer refunds.
However, if you do have a problem, please get in touch via
Contact – either through the Menu or at the base of the page – and we will do all we can to successfully overcome the issue.
